Process Associate - Hyderabad, Telangana, India - Genpact

Genpact

Verified Company

Hyderabad, Telangana, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Genpact (

NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

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Responsibilities_

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Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:_

- _Provide Incident, query and service request management and monitoring (incl. escalation)_
- _Initial remote desktop support, user access management, password reset, Windows and OS support, etc._
- _Review and Maintain internal Service Desk Support/knowledge Base_
- _Implement and Maintain self-service/self-help resources and services_
- _Report on known outage and service impacts_

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Qualifications we seek in you_
Minimum Qualifications / Skills_

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- _College diploma or university degree in the field of computer science._

Preferred Qualifications/ Skills_
Good communication skills_

- _Familiar with ITIL framework._
- _Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10._
- _Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites._
- _Expertise in Active Directory administration, including creation of domain/exchange accounts._
- _Excellent troubleshooting skills._
- _Good interpersonal skills and attention to customer service._
- _Ability to work effectively in a fast-paced environment._
- _Ability to communicate effectively._
- _Ability to effectively prioritize incidents and service requests._
- _Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary._

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Job_**_Process Associate_

_ Primary Location__India-Hyderabad_

_ Schedule__Full-time_

_ Education Level__Bachelor's / Graduation / Equivalent_

_ Job Posting__May 11, 2024, 2:27:15 PM_

_ Unposting Date__Ongoing_