International Voice Process Uk/us-hebbal - Bengaluru, India - Conneqt Business Solutions

Conneqt Business Solutions
Conneqt Business Solutions
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible.

You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

You are responsible for meeting personal and team targets as well as our customer satisfaction.


Customer Service Industry
Customer services is a field which focuses on providing support and services for customers during the purchasing process.


Responsibilities

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets and customer queries.

Requirements:


  • Any Graduate / Under Graduate.
  • Prior experience with customer service and call centres in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English & Hindi language.

Job Types:
Full-time, Regular / Permanent


Salary:
₹32, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Health insurance
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