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    Principal Technical Support Engineer - Pune, India - Avaya

    Avaya
    Avaya Pune, India

    1 day ago

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    Description

    About Avaya


    Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

    Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create.

    The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at

    Job Information


    Job Code:

    Job Family: Services

    Job Function: Services Engineering

    Job Description


    SKILLS


    • Prior Avaya, exposure in serving Global Customers

    • Communication Manager 5x, 6.x , 7.x and 8.x 10.x and/or IP Office (Must Have)

    • AVAYA media Gateway, Media Server, G350, G450, G650

    • System Platform

    • System and Session manager

    • Avaya Virtualization Platform/ESXi VMWARE

    • CMM 5.x, 6.x, 7.x

    • AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.

    • Servers HP Proliant DL360/g7,g8,g9 and g10 ,IBM system 3550M2 M3 and M4 , Dell R610/20 /30 /40, ACP

    • Session Border Controller (SBC)

    • Knowledge or familiarity with physical layer testing standards for DS0's & DS1's

    • Linux red hat distributions

    • ITIL knowledge and certification would be an asset

    • In-depth Understanding of Session Initiation Protocol (SIP)

    • Demonstrate understanding of Avaya Aura (CM, System Manager, Session Manager)

    • Demonstrated Oral & Written Communication skills & Team Player.

    • Advanced Troubleshooting skills with knowledge of Wireshark, network sniffs, etc.

    ADDITIONAL INFORMATION


    • Full time role servicing Avaya Global Customers.

    • Willingness to work in a 24x7 environment/Night Shift

    • Minimal travel required.

    EDUCATION/QUALIFICATION

    Typically requires a 7-10 years of experience and a Bachelors degree or equivalent or a 5 years of experience and a Masters degree or equivalent.

    Short Description


    An individual contributor who provides advance remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium - complex solutions for customer reported incidents with multiple products. Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network. Independently works on problems of diverse scope. Provides coaching to lower level engineers and are available to work on special projects.

    Experience


    4 - 5 years of experience and a Bachelors degree or equivalent or a 2 years of experience and a Masters degree or equivalent

    Education


    Bachelor degree or equivalent experienceMaster degree or equivalent experience

    Preferred Certifications


    Footer


    Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).
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