Operation Executive - Kamrup, Assam, India - Clubside Tours and Travels
1 week ago
Description
About The Job:
The Travel Operations Manager manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She also handles tour assignments. He/She has overall control over day-to-day operations.
He/She is service-oriented with strong multi-tasking skills. He/She guides the operations teams to address any customer feedback and vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.
Tasks:
- Conduct training on service standards for employees.
- Develop corporate governance measures.
- Develop disaster relief, incident and contingency guidelines.
- Develop safety and security guidelines for developed schedules.
- Ensure accurate and timely reporting of vendors' performance.
- Ensure tour operations follow regulations including visa and immunisation requirements.
- Evaluate how latest technology trends can be leveraged on to improve productivity and innovation.
- Evaluate performance of travel operations teams.
- Gather and analyse feedback for operational improvements and product development.
- Implement department's recruitment and retention efforts.
- Manage budgets in accordance with departmental work plans.
- Manage customer issues and disputes.
Job Types:
Full-time, Regular / Permanent
Salary:
₹10, ₹18,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kamrup Metro, Assam: Reliably commute or planning to relocate before starting work (required)
Experience:
- Operations management (required)
Language:
- English, Hindi, Assamese (required)
Speak with the employer
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