Customer Support Associate - Bengaluru, Karnataka, India - Nxtify Technologies Private Limited

Nxtify Technologies Private Limited
Nxtify Technologies Private Limited
Verified Company
Bengaluru, Karnataka, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job description
Paisa Wapas is hiring for a Customer Support Associate


Location:
HSR Layout, Bengaluru

Experience: 1-2 years


Responsibilities and Duties

  • Help in improving processes to optimise the better customer experience.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintaining records of customer interactions.
  • Manage key operational metrics on Service delivery, TAT management.
  • Follow communication procedures, guidelines and policies.
  • Appropriate and timely followups for issue /complaint resolution wherever required.
  • Identifying and assessing customer's needs to achieve satisfaction
  • Escalate unresolved queries to respective departments for accurate redressal.

Required Experience, Skills and Qualifications

  • Excellent verbal and written
    Hindi and English communications skills.
  • Telgu and Tamil Proficiency would be an added advantage.
  • Willing to learn new things and proactiveness.
  • Immediate joiners are preferred.
  • Ability to work in a fastpaced metricdriven environment with proficient multitasking

Job Types:
Full-time, Permanent


Salary:
₹18, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday

Experience:


  • Customer service: 1 year (required)

Language:


  • Hindi (required)
  • English (required)
  • Telugu (preferred)

Ability to Commute:

  • Bangalore, Karnataka (required)
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