Associate - Goa, India - Delhivery

Delhivery

Verified Company

Goa, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Department- Client Experience- Job posted on- Jun 15, 2023- Employee Type- Permanent- Experience range (Years)- 1 year - 4 years
Job Description:

Key Responsibilities:

Providing assistance with shipment tracking and delivery inquiries
Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements
Analyze and support with insights to improve the process and internal operations and service levels
Handling customer escalationspreparing RCA and providing the solution
Collaborate with internal stakeholders to maintain and increase performance of client accounts
Designing SOP, mapping and freezing requirements and providing best solutions to the business

Required Skills and competencies

Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
Customercentric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
Problemsolving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
Familiarity with customerrelationship management (CRM) software programs
Problemsolving and critical thinking: You will encounter complex customer issues that require effective problemsolving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand