Customer Support Executive - Bengaluru, Karnataka, India - Fabzen Technologies Pvt. Ltd.

Fabzen Technologies Pvt. Ltd.
Fabzen Technologies Pvt. Ltd.
Verified Company
Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services.


Responsibilities

  • Identify customer needs and help customers use specific features
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams

Requirements and skills

  • Experience as a Customer Support Executive or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Patience when handling tough cases

Pay:
₹15, ₹30,096.97 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)
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