Retail Transaction Services:central Liabilities - Chennai, India - Axis Bank

Axis Bank

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Retail Transaction Services:

The Central Liability Hub team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure, scheme change, address change, DD cancellation/reissuance, salary processing, etc.

The unit carries out operations through two locations viz; Mumbai and Hyderabad

About the Role:

The Central Liabilities Hub team is responsible for processing of customer request received from branches, alternate channel and different support units.

They are also responsible for carrying out scrutiny of documents/customer request, capturing of key customer details in various systems of the Bank and authorization of customer details in various systems of the Bank.

The team is expected to keep themselves updated with regulatory guidelines and compliance policy of the Bank

Key Responsibilities:

Responsible for processing of customer request within TAT.
Ensure error free processing of customer requests
Coordination and followup with stakeholders for adherence to TAT
Ensure 100% productivity on the activities assigned on daily basis
Identification of process gaps & improvement of processes via ideations

Qualifications:

Optimal qualification for success on the job is:

Graduate/ MBA preferred from a recognized institute
Additional Certificate course related to Banking sector

Role Proficiencies:

Knowledge of Retail loan products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic prioritysetting environment
Ability to handle pressure and meet deadlines