-
Dtp Designer/content Creator
3 days ago
PSG Coimbatore, India*** · - Design layouts, charts, graphs and computer graphics. · - Writing, reviewing, editing and updating content for college's web pages, videos and social media posts. · - Must have a good track record of academics. · - Must have clarity of expression; written and oral communi ...
-
IT Helpdesk Desk Executive
1 week ago
PATRA INDIA BPO SERVICES PVT LTD Coimbatore, Tamil Nadu, IndiaManage Help Desk tickets in a timely manner · - Willing to work in shifts 24/7 · - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · - Write training manuals. · - Train computer users. · - Maintain dail ...
-
User Experience Designer
1 week ago
Big Idea Technology Solutions Coimbatore, India**User Experience (UX) Designer** · **Experience: 5+ years** · **Notice Period: 0-30 days** · **Location: Coimbatore (WFH)** · **Job description** · - Collaborate with development and marketing teams to design delightful appropriate and consistent solutions for Simulink · - Work ...
-
Customer Support Engineer
1 week ago
USAM Technology Solutions Pvt Coimbatore, IndiaInteract with clients via phone, email or chats and provide concise written/verbal · instructions. · • Install and configure computer applications. Monitor and maintain computer · networks. · • Configure operating systems, resolve issues related to the network. · • Diagnose, tro ...
-
Customer Support Engineer
1 week ago
USAM Technology Solutions Pvt Coimbatore, IndiaInteract with clients via phoneemail or chats and provide concise written/verbal · instructions. · Install and configure computer applications. Monitor and maintaincomputer · networks. · Configure operating systems resolve issues related to thenetwork. · Diagnose troubleshoot and ...
-
Replacement Parts Analyst II
10 hours ago
Daikin Applied ettimadai, IndiaJob Description · Make your mark at the world's largest HVAC company · Why You'll Love Working for Daikin: · We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest po ...
Senior Desktop Engineer - Coimbatore, India - Focus Edumatics Pvt Ltd
Description
Roles & Responsibilities:
Advanced Desktop Support:
Provide expert-level technical assistance and support for desktop systems, applications, and advanced user issues.
Hardware Management:
Lead in troubleshooting, repairing, and optimizing hardware issues in desktop computers and peripherals, including high-level challenges.
Software Management:
Oversee the installation, configuration, and updating of software applications on desktops, ensuring efficiency and user satisfaction.
User Training & Support:
Develop and provide training sessions and materials to end-users for maximizing system efficiency and productivity.
Remote Support Expertise:
Deliver superior remote technical support for off-site users, utilizing advanced tools and methodologies.
Documentation & Reporting:
Create and maintain comprehensive documentation of support requests, resolutions, and hardware/software inventory. Generate insightful reports for IT management.
Policy & Compliance Oversight:
Ensure that desktop systems strictly adhere to industry standards, company policies, and regulatory requirements.
Technical Mentoring:
Guide and mentor junior desktop engineers and support staff, fostering a culture of continuous improvement and learning.
Technical Skills:
Advanced Hardware Expertise:
Deep knowledge in troubleshooting, repairing, and optimizing desktop hardware components.
Software Mastery:
Advanced proficiency in installing, configuring, updating, and troubleshooting a wide range of software applications.
Security Specialist:
Expert understanding of advanced antivirus solutions, firewall configurations, and overall desktop security best practices.
Remote Support Leadership:
Proven ability in providing high-level remote technical assistance and using advanced remote support tools.
Documentation Excellence:
Exceptional documentation skills for creating detailed support records, guidelines, and reports.
Behavioral Attributes:
Advanced Problem-Solving:
Strong analytical thinking and creativity in diagnosing and resolving complex desktop-related issues.
Exceptional Communication:
Excellent ability to communicate complex technical information clearly and effectively, both verbally and in writing.
Strategic Time Management:
Expertise in prioritizing and managing tasks efficiently, with a focus on high-demand periods and critical support scenarios.
Customer Service Excellence:
A deep commitment to user satisfaction, demonstrated patience, understanding, and ethical integrity in all user interactions.
Leadership & Collaboration:
Strong leadership skills and the ability to work collaboratively within and across teams to achieve common goals.
Continuous Learning & Innovation:
A commitment to staying at the forefront of desktop technologies, troubleshooting techniques, and industry best practices.
The ideal candidate should demonstrate a passion for technology, a commitment to excellent customer service, and the ability to lead by example in a dynamic IT environment.