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    Assistant Manager - Bengaluru, India - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Bengaluru, India

    1 day ago

    Default job background
    Full time
    Description

    About the Role

    :
  • The incumbent will report to the VP / AVP - Operations Capability. The incumbent will have to work as part of the team and this involves collaboration with the internal and external stakeholders.

    • Job Responsibilities:

  • Ensuring 100% process compliance in relation to iCABS data management, service planning & delivery
  • 100% compliance on iCABs SOPs such as NO ICABs ENTRY : NO SERVICE DELIVERY
  • To ensure that the branches are delivering all the NKA services on priority as per the contractual obligations to avoid the penalties & services must be delivered by SCP ONLY
  • To ensure that the SDM portal is uploaded timely by the branches
  • Ensuring 100% QSRT technicians compliance for NKA customers. All the QSRT services must be delivered through QSRT certified technicians ONLY
  • Ensure On time Service Delivery
  • 100% service planning in iCABS & delivered with SCP
  • Improve the optimum utilisation of resources (technicians) so as to ensure that the branches achieve productivity targets
  • Drive Route technicians productivity by smart service planning implementation to enhance number of visits & increased time on site resulting in improved service productivity
  • Drive job productivity improvement through periodically monitoring the jobbing services especially BPS, TSPO, TSPR etc
  • Drive Site technicians productivity by working closely with the internal team working on the site PDY & also ensuring that the SPs are making daily visit entries religiously
  • On time completion of Jobs so as to make them available for additional services
  • Drive consistent improvement in SOS ensuring minimum backlog in Residential SOS
  • SOS Aged Profile should be in single digit from 1 to 3 & Zero from 4 to 10
  • Conducting induction training for the new joinees on time & also the periodical refreshers on quarterly basis
  • Troubleshooting & closing the assigned tickets
  • Conducting regular reviews of the SPs of the allocated branches
  • Create simple & smart training materials (presentation, videos etc)
  • Helping branches/HR in conducting interviews or assessment of the new candidats or IJP for service planners
  • Monitor & review all the operations KPI periodically so as to ensure 100% is achieved
  • Ensure information ticket & lapse letter implementation
  • To drive the assigned projects effectively & efficiently, in given stipulated time frame
  • Ensuring OTOZ, ATC, Service area maintenance is done periodically on quarterly basis
  • Annual year end cleanup activity to be initiated every year in October
  • Ensuring timely data housekeeping to monitor : Correction of email IDs,Service Types (NS,FS,FT etc), ATC, XR Tickets, Service verification etc.
  • Minimise the non productive visits to ensure that the technicians are available for new or renewal services
  • Ensure improvement in customer retention by ensuring the all the customers are provided timely services
  • Ensure creation of C7 for all issues & complaints related to sales or services. Strict adherence to the call out ticket & visit process
  • Monitor XR tickets closely to ensure that they are kept under control
  • Continuous Self Improvement :
  • Upgrade & update continuously on the following :
  • Current trends in the industry
  • Technological advancements: Company softwares
  • Soft skills
  • SHE
  • Integrate SHE initiatives into all training sessions
  • SRA compliance
  • Deliver agreed SHE Plan with LTAR and WDLR Target

    • Key Result Areas: Improvement in

  • SOS: YTD Contracts & Jobs
  • Productivity
  • R/FTE: Route, Jobbing & Site
  • ToS
  • Visit/FTE (Route)
  • Reduction in non productive visits
  • Customer retention (CRR)
  • XR Tickets
  • SDM Portal
  • SCP active % & Usage %
  • CSAT score
  • SRA
  • CVC

    • Competencies (Skills essential to the role):

  • Good analytical & data management skills
  • Time Management
  • Problem Solving
  • Adaptability
  • Process Improvement
  • Customer Focus
  • Project management: Planning & execution
  • Process building, implementation & enhancement

    • Requirements

    Educational Qualification / Other Requirement:

  • Preferably an IT Graduate or graduate in any discipline with proficiency in computer applications (Google Suite etc) & data analysis
  • Certification in data analysis would be preferred
  • Experience in data analysis would be an added advantage
  • Thorough understanding of iCABS processes
  • Willingness to travel
  • Proficiency in English & Kannada language
  • Open to work anywhere from South-West India

    • Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

    • Benefits

    What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

    • DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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