Voice Process - Bengaluru, India - John Meridian
Description
Handle Incoming and Outbound calling for customer service.- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive.
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct followups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Maintain Call quality as per the quality parameters.
- Maintain average call handling time (AHT).
- Good writing skills.
- Assist the customer in placing the order.
- Fluency in English.
- Team player
- Complete assigned work on a daily basis.
- Shift Adherence.
Job Types:
Full-time, Regular / Permanent
Pay:
₹15, ₹19,419.17 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Flexible shift
Speak with the employer
- Health insurance
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