Customer Delight Ninja - Ahmedabad, India - ZURU

ZURU

Verified Company

Ahmedabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.

Don't miss this great chance to enter the FMCG world with one of NZ's key players.

DUTIES AND RESPONSIBILITIES:

Work with Brand Marketing Manager to build out Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches.

Work directly with Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly.

Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team

Week-to-week reporting on defective stock issues and managing replacement stock send-outs

SKILLS AND QUALIFICATIONS:

Experience in community manager or similar customer service role

Excellent verbal communication and writing skills

Excellent interpersonal skills

Familiarity with social media management and marketing

Ability to multi-task, prioritize, and be organized