Helpdesk Associate - Gurugram, Haryana, India - Hashmap

Hashmap
Hashmap
Verified Company
Gurugram, Haryana, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles & Responsibilities

  • Resolve customer service issues and skillfully manage complex customer service problems.
  • Manage customers' expectations and experience in a way that results in high customer satisfaction.
  • Research, document, and escalate cases according to procedure.
  • Actively participate in jobrelated training.
  • Review support cases for technical and troubleshooting accuracy.
  • Define and describe technical best practices.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

Skillset Required

  • Demonstrated analysis, problemsolving and skills troubleshooting expertise
  • Detailed, organized and resultsoriented
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent written and verbal communication skills
  • Comfortable interacting with all levels of management
  • Ability to multitask and perform effectively under pressure
  • Supporting MS Windows, Mac OS, iOS
  • Supporting hardware issues for Windows and Mac Pcs/laptop
  • Knowledge and experience with networking/connectivity terminologies and concepts
  • Knowledge and experience with Microsoft Office suites
  • Good understanding of ITIL terminology
  • Microsoft Office skills (Word, PowerPoint, Excel, Project)

Education (Essential)

  • Technical graduate / Technical Diploma
    Expereince
Years
Support

  • India, Austalia and New Zealand
    Shift Timings (246) /Australian and New Zealand)
  • 24*6
    Language Requirements (Primary/Secondary)
  • English, Hindi
    Shift Timings (246) /Australian and New Zealand)
  • 24*7
    Language Requirements (Primary/Secondary)
  • English, Hindi
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