soc l3 - Bengaluru, Karnataka, India - True Talents Consulting Pvt Ltd
Description
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Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
SOC L#
The SOC L3 is responsible for providing service to clients by proactively identifying and resolving technical incidents and problems.
Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The SOC L3 is responsible for managing tickets of low to high complexity.Key Roles and Responsibilities:
NG SIEM (SIEM+SOAR+UEBA) Tool Overall Administration, Management, Backup & Archival, Troubleshooting
- Upgrade/Update/Patching of NG SIEM Solution
- Monitor NG SIEM Console & Dashboards and provide response & support to remote SOC team for Incidents.
- Support the day to day operation of deployed NG SIEM.
- Perform initial analysis for known issues and provide the appropriate recommendations for closure.
- Monitor & Reporting of system components health and take necessary action in case of any observed issue.
- Perform analysis on the reported incidents, determine the root
respective version upgrade(s)
- Develop appropriate use cases/playbooks/models/reports and
- Integration of SIEM/SOAR/UEBA Tool with security/nonsecurity
- Reduction of False Positives by fine tuning existing correlation
- Automation with continuous improvements, Reduction in MTTR,
MTTD
- Develop and implement processes for interfacing with operational
- Ensure the NG SIEM integration is intact among the Client SOC
- Design, create and customize the dashboards as per the client
- Ensure the necessary client SOC documents like operating
- Automating Day to Day Tasks related with NG SIEM Operations (but
- Above is illustrative list of general activities. All Technology specific
recommendation for standardizing the NGSIEM Solution.
- Ensure the SIEM integration is intact among the SOC
- Design, create and customize the dashboards/reports as per the
- Support on boarding and maintenance of a wide variety of data
- Create and manage NG SIEM knowledge objects to include apps,
- Support access requests and modifications and permissions
- Support troubleshooting and remediation of issues as they arise
- Work on Improvement of overall posture of NG SIEM deployment
- Monitor & report on cyber threats and suggest any changes needed
- Should have a very good understanding on MITRE attack & NIST
Threat Hunting Requirements
Use algorithms and tools to actively hunt of attacks in large volume
of data and create alerts that are passed on to analysts.
- Define, develop, implement, update and maintain Hunting
Framework which contains:
Create Strategic Hunt Missions which
are objective based to identify malicious activity that has not
triggered an alert. Search for Indicators of Compromise received
from Threat Intelligence and Analytics
- Create knowledge base of IOCs
- The service should able to detect threats from various attacks
exfiltration but not limited to. List the detection use cases which can
detect above attacks using pre-built machine learning techniques
and analytical models.
- Analytics using machine learning techniques should use multiple
sources should be used but not limited to:
IPS/IDS, Proxy, FW, WAF, Anti APT, EDR, AV, Internet/Mail gateway,
Windows & Linux logs, DN
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