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Gurgaon

    Area Service Manager - Gurgaon, India - Ingersoll Rand

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    Description

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Responsibilities:

  • Commissioning & Servicing of Air compressors
  • To achieve revenue & collection targets
  • Co-ordination on various level internally/externally to get required work done on time
  • Explore the new business opportunities such as upgrades
  • Flexibility to work overtime/weekends, as required.
  • Frequent travel requirements with some overnight travel
  • Ensuring the Customer Satisfaction while managing & working in line with the requirement of allied stake-holders.
  • Skill set required:

    Knowledge in installation, commissioning, Maintenance

    Products to be handled :-

    Responsibilities:

  • Commissioning & Servicing of Air compressors
  • To achieve revenue & collection targets
  • Co-ordination on various level internally/externally to get required work done on time
  • Explore the new business opportunities such as upgrades
  • Flexibility to work overtime/weekends, as required.
  • Frequent travel requirements with some overnight travel
  • Ensuring the Customer Satisfaction while managing & working in line with the requirement of allied stake-holders.
  • Skill set required:

    Knowledge in installation, commissioning, Maintenance

    Products to be handled :- All products, with prime focus on Large Reciprocating compressors

    Experience: 5-8yeards

    Qualification: 3years Diploma in Mechanical/Electrical

    Key Indicators

  • Timely addressing of all service issues & quick support to Critical service issues of all direct customers
  • Service Engineer effectiveness to maintain CSI for this region
  • To meet & exceed targets for Key parameters like Service Revenue, Service Margin & PM execution
  • Helix trigger management and issues management via immediate customer approach on having Helix trigger in mail inbox
  • Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads.
  • Main profitability from PackageCARE contracts in the region
  • Maintain Zero LTIR in region
  • Close coordination with IR credit team & customer for keeping close watch on Account receivables & Service past dues.


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