- Define and implement a strategy to drive adoption of service management and operational best practices relevant to on-premise and cloud computing services.
- Participate in P1/P2 incident for quick response and resolution.
- Manage Major Incident, Problem and Change enablement team.
- Ensure team performance according to defined KPIs.
- Foster continuous service delivery optimization and improvement.
- Identify resources and sourcing of service management operations support.
- Develop self-auditing and compliance capabilities around ITSM procedures.
- Manage a strategy and roadmap for organizational excellence in the application of ITSM services, procedures, and tools.
- Responsible for leading a team of professionals in the areas of Service Management, metrics, and reporting.
- Define roles and responsibilities for Major Incident, Problem and Change enablement team.
- Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
- Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
- Accountable for building, publishing and the utilization of the service catalog.
- Develop and drive implementation of the service management, Tools and Monitoring / Logging strategy and associated business processes across the IT organization.
- Leading the change management activities within a structured process framework.
- Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Lead Change advisor board meetings.
- Managing the lifecycle of all problems.
- Preventing incidents from happening.
- Minimizing the impact of unavoidable incidents.
- Making temporary solutions (workarounds) available to incident management.
- Developing final solutions for known errors.
- manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services.
- Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
- Provide direction and goal setting on strategy and operations.
- Provide tactical and strategic recommendations based on ITSM key performance measures.
- Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization.
- Establish and run Advisory Group reviews with NAU stakeholders.
- Interface with other ITS teams and NAU business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives.
- Mentor service and process managers on ITSM concepts.
- Manage departmental budgets and forecast appropriately.
- May be responsible for on-call duties and response to emergencies on-site as needed.
-
Managed Services
2 days ago
BT Group Gurgaon, IndiaManaged Services -Project Co-ordinator · **Job Req ID**:18916**Posting Date**:14 Jul 2023**Function**:Business Services & Operations**Location**:Candor TechSpace, Tikri, Secto, Gurugram, India**Salary**:competitive**Why this job matters** · The Service Delivery Advisor 2 assists ...
-
KPMG Gurgaon, India? Recording day to day accounting transactions. · ? Accepting the Payment requests from different departments and arranging funds in the designated account/s. · ? Advance / Payable Entries · ? Equity Buyback & Infusion · ? Funding limit management based on due dates · ? Routine b ...
-
KPMG India Gurgaon, IndiaProcessing and posting journal entries for expenses, income, payment, receipts, claims, invoices, etc. · Closing of books, MIS preparation, bank reconciliation, inventory records, AP/AR accounting, maintenance of fixed asset register, etc · Working on processing tax payments like ...
-
PMO Support, Managed Services
1 week ago
XL Catlin Gurugram, Haryana, India**Flexible Work Eligible**: None · **DISCOVER your opportunity** · **PMO Support, Managed Services** · Gurgaon, Haryana, India · AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part ...
-
Managed Services Ils Executive
3 days ago
KPMG Gurugram, Haryana, India**About KPMG in India** · **_KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversan ...
-
Managed Services Ils Executive
2 days ago
KPMG Gurgaon, India**About KPMG in India** · **_KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversan ...
-
Managed Services Ils Executive
1 week ago
KPMG Gurgaon, India**About KPMG in India** · **_KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversan ...
-
EY Gurgaon, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
-
Managed Services Third Party Due Diligence
2 days ago
KPMG Gurugram, Haryana, India**About KPMG in India** · **_KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversan ...
-
Managed Services
6 days ago
Umbrella Infocare Noida, India**Become a Part of a Lively, Winning Team**: · With Umbrella, you will step into a nurturing, flexible and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and ce ...
-
Managed Services
1 week ago
DynApt Solutions New Delhi, India InternshipSHIP**About Dynapt** · The word Dynapt means appropriate force. We strive to provide the best people and technology solutions to help you achieve your business goals. We do this by providing solutions that are: · - **Stable** - production-ready systems that rarely go down · - **Scala ...
-
Service Manager
1 week ago
JSB Group Gurugram, IndiaWe are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relati ...
-
Manager of Managed Services
1 week ago
MRI Software Gurugram, India Full timeMRI Software is seeking a Manager of Managed Services to join our team in Gurgaon This individual will be responsible for overseeing the daily functions of the India region Managed Services team. The Manager of Managed Services will report directly to the Senior Director of Supp ...
-
Managed Service Operation
1 week ago
NTT Ltd. New Delhi, IndiaNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
KPMG Gurugram, Gurgaon / Gurugram, India Full timeAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
-
Managed Services Internship
1 week ago
DynApt Solutions New Delhi, India InternshipSHIP**Greetings from DynApt** · Below is the job description for Managed Services (Azure) Development Internship · **Your day-to-day responsibilities will include**: · - Provide weekly/monthly uptime reports whenever needed · **Skill(s) Required**: · - Cloud Computing Knowledge, spec ...
-
Managed Services Internship
1 week ago
DynApt Solutions New Delhi, India InternshipSHIP**Greetings from DynApt** · Your day-to-day responsibilities will include: · - Provide weekly/monthly uptime reports whenever needed. · **Skill(s) Required**: · - Basic knowledge of Microsoft Azure. · - Good Communication Skills · - Eager to Learn · **Who can apply**: · - Have re ...
-
KPMG Gurugram, Gurgaon / Gurugram, India Full timeAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
-
KPMG India Gurugram, IndiaAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
-
Client Servicing Manager
6 days ago
Essvee Consultant Gurugram, IndiaClient Servicing Manager - Gurgaon · 3 - 6 years · ₹ 6 lacs - 8 lacs PA · Gurugram · Job Description · We are looking for a customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services ...
Director Service Management - Gurugram, India - Teleperformance
Description
Interested folk can drop a text at "".
Work Location: Gurgaon
Experience – 12-18 years
Shift Time: 6:30PM-3:30AM
This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the following initiatives:
KEY RESPONSIBILITIES INCLUDE:
Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams
Other related duties as assigned.
Director Service Management professionals in Gurgaon
-
ADITYA PUNIA
Admin Manager
-
Anamica Srivastava
Senior Manager| Ex-Urban Company| Ex-Vahan
-
gourav khurana
I am hardworking working and honest. I will do any work with positive thinking.
-
ayush kabra
Associate Product Manager
-
Aditya Saraswat
Data Protection Implementation Engineer
-
Madhav Bhatia
Android Developer having more than six years of experience in Mobile App Development and Project Man ...