Research Executive - Gurgaon, India - NielsenIQ

NielsenIQ
NielsenIQ
Verified Company
Gurgaon, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description

Job Description:


Retail Client Servicing:


  • Build and maintain strong relationships with a panel of retailers, serving as the main point of contact.
  • Provide regular and informative data to retailer clients
  • Understand each retailer's business objectives, challenges, and opportunities, and develop strategies to support their growth.
  • Prepare comprehensive dataoriented insights for retail clients and business proposals for new retailers.
  • Identify opportunities to expand the panel of retailers and actively pursue new opportunities to increase market coverage.
  • Attend and participate in retail servicing meetings with retail clients, to discuss performance, and address concerns.
  • Conduct training sessions for retail clients on the effective use of BookScan software modules.

Customized Research Projects:

Actively participate in ongoing as well as new research projects. Assist in drafting comprehensive proposals, project management, report preparation, etc


Accountabilities:


Retail Client Servicing:


  • Maintain a working relationship with all key client contacts; ensure client personnel changes are fed back and any new working solutions are put in place.
  • To service retail clients to agreed levels, maintaining a high level of satisfaction in both data quality/accuracy and timely collection of retail sales data.
  • To show a knowledgeable product understanding and display a professional and unbiased attitude in dealing with all client/client prospects.
  • To ensure quality control standards are met in all servicing output.
  • Develop and continually enhance proficiency in various software packages to optimize data analysis efficiency.
  • To ensure clients have the software skills required to access and analyze BookScan data. Perform routine software installations and training in Nielsen BookScan software modules.
  • To work closely with allocated clients, developing their understanding and usage of the data, and sharing knowledge with relevant colleagues.
  • Attend and participate in publishing conferences, book trade fairs, etc.

Customized Research Projects:


  • Assist in drafting proposals that outline research objectives, methodologies, timelines, and deliverables.
  • Communicate project requirements with the field/ops team clearly.
  • Ownership of project management responsibilities including project timelines, progress, etc.

Relationship Management:


  • Client(s): Direct contact with retail clients.
  • Internal: Works closely with all colleagues in the UK BookScan team, the Research and Analytics team.
  • External: Build and maintain strong relationships with a panel of retailers, serving as the main point of contact.

Role Expectations & Scope:


Reporting to the Manager, BookScan, India, you will be part of the dedicated Book Data team based in India and will work closely with the UK-based Global operations, Reference data, Testing, and Integration team.

This role requires the successful individual to show competence across a range of skills.


Knowledge & Skills:


  • Highly proficient general PC skills.
  • Strong team player with excellent communication skills, written and verbal.
  • Excellent customer service skills.
  • High level of accuracy and attention to detail is required and a good understanding of Excel is essential. Experience of using Power BI would also be beneficial, but not essential.
  • Indepth understanding of the publishing industry and book trade is desirable.
  • Solid proficiency in data analysis and testing.
  • Very good interpersonal skills
  • Expertise in servicing customers.
  • Good knowledge of the characteristics of the relevant regional markets.
  • Awareness of the client's needs.
  • Good organizational skills.
Additional Information


About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Want to keep up with our latest updates?

Follow us on:
LinkedIn | Instagram | Twitter | Facebook


Our commitment to Diversity, Equity, and Inclusion


We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  • NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

More jobs from NielsenIQ