Customer Support Specialist - Gurgaon - Amenify

    Amenify
    Amenify Gurgaon

    7 hours ago

    ₹400,000 - ₹900,000 (INR) per year *
    Description
    About Amenify
    Amenify was founded in 2017 in San Francisco and has raised $25M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: https://www.amenify.com/about-us.
    About the Role:
    We are looking for a confident and customer-focused
    Customer Support Specialist: US Voice Process
    with a
    strong American accent
    to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset.
    Note- This is an onsite night shift role
    Key Responsibilities:
    Handle
    inbound & outbound customer support calls
    for US clients
    Assist customers with inquiries, service requests, follow-ups, and issue resolution
    Provide accurate information and ensure high customer satisfaction
    Maintain detailed call records in CRM systems
    Follow up on pending cases and ensure timely closures
    Meet daily/weekly call quality and performance targets
    Requirements:
    Fluency in English with a full American accent (mandatory)
    Prior experience in
    US voice process / international calling
    preferred
    Excellent verbal communication and active listening skills
    Ability to handle objections and difficult conversations professionally
    Comfortable working in night shifts (US time zone)
    Basic knowledge of CRM tools and MS Office
    What We're Looking For:
    Strong pronunciation and Americanized speech clarity
    Customer-first approach
    High energy and confidence on calls
    Detail-oriented and disciplined
    Why should you join us?
    Above-industry salary + performance bonus + monthly bonus
    Stock options according to performance in long term
    Team lunches and outings
    High-growth trajectory with rapid learning
    Best referral bonus in the market
    Massive ownership of work & projects
    Direct 1:1 time with founders
    Work with an ambitious, collaborative, transparent team
    Meet our Founders:
    Danish Chopra
    Everett Lynn
    * This salary range is an estimation made by beBee
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