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Gurugram ₹400,000 - ₹900,000 (INR) per year42 minutes ago
Customer Support Specialist - Gurgaon - Amenify
Description
About AmenifyAmenify was founded in 2017 in San Francisco and has raised $25M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: https://www.amenify.com/about-us.
About the Role:
We are looking for a confident and customer-focused
Customer Support Specialist: US Voice Process
with a
strong American accent
to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset.
Note- This is an onsite night shift role
Key Responsibilities:
Handle
inbound & outbound customer support calls
for US clients
Assist customers with inquiries, service requests, follow-ups, and issue resolution
Provide accurate information and ensure high customer satisfaction
Maintain detailed call records in CRM systems
Follow up on pending cases and ensure timely closures
Meet daily/weekly call quality and performance targets
Requirements:
Fluency in English with a full American accent (mandatory)
Prior experience in
US voice process / international calling
preferred
Excellent verbal communication and active listening skills
Ability to handle objections and difficult conversations professionally
Comfortable working in night shifts (US time zone)
Basic knowledge of CRM tools and MS Office
What We're Looking For:
Strong pronunciation and Americanized speech clarity
Customer-first approach
High energy and confidence on calls
Detail-oriented and disciplined
Why should you join us?
Above-industry salary + performance bonus + monthly bonus
Stock options according to performance in long term
Team lunches and outings
High-growth trajectory with rapid learning
Best referral bonus in the market
Massive ownership of work & projects
Direct 1:1 time with founders
Work with an ambitious, collaborative, transparent team
Meet our Founders:
Danish Chopra
Everett Lynn
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