Customer Support Intern - New Delhi, India - Namhya Foods

Description

• Provide accurate and helpful information to customers regarding products, services, and company policies
• Resolve customer complaints and issues, escalating complex cases to the appropriate team members when necessary
• Troubleshoot technical problems and guide customers through stepbystep solutions
• Document customer interactions, transactions, and feedback in the CRM system
• Ensure customer satisfaction by building rapport, actively listening to their concerns, and exceeding their expectations
• Collaborate with crossfunctional teams to address customer needs and improve overall customer experience
• Stay updated on product knowledge and industry trends to effectively address customer inquiries
• Identify opportunities to upsell or crosssell products and services to customers
• Meet or exceed individual performance targets and metrics, such as response time and customer satisfaction ratings

• High school diploma or equivalent (Bachelor's degree preferred)
• Excellent verbal and written communication skills
• Strong problemsolving and multitasking abilities
• Empathy and patience when dealing with customers
• Ability to work in a fastpaced environment and handle high call volumes
• Basic computer skills and familiarity with CRM systems or ticketing software
• Previous customer service experience is a plus but not required

• Work from home

• Day shift

• Diploma (preferred)