Transportation Representative Noc Ib - Delhi, India - ASSPL - Telangana
Description
Job Description for L2 associatesOverview
The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon.
L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Key job responsibilities
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Virtual Location - DL
- Logistics background and Experience in similar role
- Proficient in Excel
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