Ccb global Technology generic global jpmc - Hyderabad, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As an Incident Manager, you are responsible for the following:

Establishing strong command and control of an Incident, establishing clear accountability and methodical evaluation of complex issue scenarios.
Competent and reliable adherence to critical process and procedure, and appropriate escalations in support of production incidents.
Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and nontechnical audiences.
Provide detailed notes of highly visible production issues (P1 level tickets) on a timely basis to the production support staff and executive management.
Ensure incident data is accurately captured and documented in the incident recording tools.
Priming appropriate materials and follow ups to handoff to the Root Cause Analysis phase in the Problem Management process.
Provide additional support for any quarterly releases, conversions or projects as required.
Working as part of a global FollowtheSun Team, providing 18 x 5 production support coverage with primary hours being Mon-Fri in the range of 10.30AM to 8.30PM IST. However, should be flexible to the changing business needs.

Qualifications - Education & Experience:

Bachelor's degree or equivalent work.
5+ years of experience within a technology environment is required.
Relevant Incident management experience in an enterprise scale environment.
Technical pedigree must include one or more of the following: Mainframe, HP Non-Stop or Distributed platforms, Cisco Networks, Java, Oracle and DB
Extensive customer service and client interaction skills.
Possess critical thinking and troubleshooting skills.
Ability to think and act independently to resolve production issues.
Must display a history of achieving goals in a high performance environment.
Advanced analytical skills.
Must be able to multitask in a fast paced environment utilizing multiple tools.
ITIL Certification is a must.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.