Customer Representative Executive - Coimbatore, India - Chandra Hyundai

Chandra Hyundai
Chandra Hyundai
Verified Company
Coimbatore, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
1. Ensure standard operation procedures ( SOP) guidance in the process of good customer relations at all levels.


  • To generate sales for the company by cold calling or answering requests in a fast-paced environment to potential customers and directing the prospects to the sales team.
  • To contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations by responding to customer and prospect queries.
  • Provide troubleshooting assistance for customer issues and relevant problems, redirect problems to correct resources and adequately escalate unresolved queries to the next level of support.
  • To maintain accuracy in Customer Data/customer files / Fasttag, customer document preservation etc.


6 Manage large amounts of inbound and outbound calls promptly and keep records of all conversations in the database in a comprehensive way.


  • To make Daily Booking Calls - HO & RSO, timely update any errors/customer feedback to Sales Head / Team members
  • Record the deviations and complaints, if any, and escalate the same to Assistant General Manager of Sales daily and update the same in the Feedback Form.

Salary:
₹11, ₹14,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


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