Learning Experience Support - Pune, India - Dassault Systèmes

Dassault Systèmes
Dassault Systèmes
Verified Company
Pune, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Imagine new horizons...

Dassault Systèmes SE (French pronunciation:
[daso sistem]) (abbreviated 3DS) is a French software corporation. It is among Fortune 50 list of the largest software companies that develops software for 3D product design, simulation, manufacturing and more. A Dassault Group subsidiary spun off from Dassault Aviation in 1981, it is headquartered in Vélizy-Villacoublay, France, and has around 20,000 employees in 140 different countries.


What will your job be?

  • Handle People support Level 2 activity on Learning to guide & solve our audience's request (Learner and ecosystem)
  • Orchestrate content correction based on people support tickets (update associated documentation)
  • Sessions Creation, Administration & Monitoring (WW sessions such as GLOW, Rise Up., QSTREAM and Codingame administration, )
  • Knowledge & Wiki bases' lifecycle.
  • Delivers adequate answers to employee requests
  • Acts as the primary point of contact for all employees
  • Qualifies the request by domains & priority
  • Answers or advises on resolution path
  • Route request to L2 support when needed
  • Ensures end to end request management (open, followup, closure)
  • Operates according support services engagement
  • Reports data on sessions and learning activities according to needs and requests from learning management team

The Challenges ahead:


  • Support L2 : turnaround time to close the request, # of sessions administrated, Knowledge & Wiki bases accuracy
  • User satisfaction survey / Response time
  • Report Support Center activities and recommends improvement actions (monthly)
  • Report L2 Pools activities and recommend improvement actions (monthly)
  • Measure and report Employee's satisfaction (monthly & weekly)
  • Put in place improvement action plans with L2 pools to increase Support Center efficiency
  • Integrate multicultural environment to respond to employees and managers' tickets and requests

Your key success factors:


  • MBA in HR with 3 to 7 years of Experience

Hard Skills

  • Assess character
  • Assist in developing practices for well being of employees
  • Business processes
  • Comply with legal regulations
  • Document interviews
  • Employment law
  • Gather feedback from employees
  • Guarantee customer satisfaction
  • Handle helpdesk problems
  • Identify with the company's goals
  • Interview people
  • Keep up to date on product knowledge
  • Maintain data entry requirements
  • Manage employees complaints
  • Manage facilities services
  • Measure customer feedback
  • Present reports
  • Process data
  • Profile people
  • Provide ICT support
  • Support ICT system users
  • Solving Problems

Soft skills:


  • Teamwork
  • Self-Development
  • Flexibility
  • Decision Making
  • Presenting to Others
  • Planning and Organizing
  • Integrity
  • Customer focus
  • Time Management
  • Collaboration
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