Customer Service Executive-retail Liabilities Ccu - Navi Mumbai, India - IDFC FIRST Bank

IDFC FIRST Bank
IDFC FIRST Bank
Verified Company
Navi Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role/Job Title:
Customer Service Executive-Retail Liabilities CCU


Business:
Service


Function/ Department:
Customer Experience


Place of work:
Customer Contact Center (Phone Banking unit)


Roles & Responsibilities:

'1. Productivity


  • Maintaining Service Quality
  • Average Handling Time
  • First Contact Resolution
  • Maintaining TAT for all customer requests
  • Channel Migration to alternate channels

Secondary Responsibilities:

'Drive all the initiatives in the Customer contact center.


Key Success Metrics:

'Productivity, Average handling time, First contact resolution
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