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Learning and Development Manager - Gurugram - Shipway by Unicommerce
Description
Job Title: Manager - Learning & Development
Location: GGN
Type: Full-time
Role Purpose
We are looking for a strategic and hands-on L&D to drive continuous capability building across the organization. The role will focus on enhancing performance through structured learning interventions, especially for Sales, Customer Success, and Operations teams.
Key Responsibilities
• Own and drive the Learning & Development strategy aligned with business goals
• Conduct training needs analysis in collaboration with business stakeholders
• Design and deliver sales, product, leadership, and behavioral training programs
• Create learning content such as training modules, playbooks, SOPs, and assessments
• Strengthen sales effectiveness through training on closing, objection handling, negotiation, and product knowledge
• Partner with functional leaders to link learning outcomes with performance and productivity metrics
• Measure training effectiveness using KPIs, feedback, and ROI analysis
Key Skills & Competencies
• Strong facilitation and presentation skills
• Experience in sales capability building preferred
• Instructional design and content development expertise
• Strong stakeholder management and collaboration skills
• Data-driven approach to measuring learning impact
Qualifications & Experience
• MBA / PGDM in HR, L&D, or related field
• 3–6 years of experience in Learning & Development
• Exposure to SaaS / logistics / high-growth environments is a plus
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