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Vadodara

    Delivery Head - Vadodara, India - Saaki Argus & Averil Consulting

    Saaki Argus & Averil Consulting
    Saaki Argus & Averil Consulting Vadodara, India

    5 days ago

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    Description

    About theClient:

    Our client a leadingEngineering & R&D company

    Roles& Responsibilities:

    • Accountabilityfor ensuring quality timely and on budget delivery of operationssolutions and projects within the business unit
    • Ensure delivery of support at highest level of customersatisfaction and compliance to the support SLA
    • Encourage and empower teams to provide sustainablesolutions for customers
    • Monitor supportperformance and optimize support operations to delivervalue
    • Regular reviews of support relationshipwith all customers
    • Ensure continued growth ofinstitutional knowledge support knowledge base and supporttools
    • Engage with partners to expand andenhance delivery capabilities
    • Continuousoptimization and improvement of support operations
    • Meeting Technical Services delivery demand with partnersand internal skillset
    • Monitoring customerproject progress and ensure maximizing customer satisfactionthough
    • Build knowledge bases and bestpractices across the board to ensure success of Technical Servicesdelivery
    • Build customer account intelligenceto ensure delivery excellence

    Experience :20 to 30 years

    Domain : Plant engineering (EPC) forChemicals Oil & Gas

    Job Location: Vadodara Gujarat (Work fromoffice)

    RemoteWork :

    No

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