Pushpalatha Choutapalli

Strategic and results-driven Senior Program Manager | Engineering Manager with 14 years of expertise leading, transforming, and architecting intricate projects in Retail, Ecommerce, and Logistics globally. Proven track record in steering high-impact projects with budgets up to $25m, specializing in the delivery of end-to-end custom Omni-channel Order Management System (OMS) solutions. Adept at leading cross-functional teams and cultivating collaborative environments. Recognized for exceptional problem-solving skills, strategic thinking, and leadership capabilities. Seeking a challenging role to leverage my strengths in program management, technical leadership, and cross-functional collaboration, contributing to organizational success and fostering innovation.

Senior Program Manager III – Network Losses and Pay on Delivery | 03/2022 - Current 

Amazon Transportation Services Pvt Ltd 

• Spearheaded programs to reduce network losses and curb fraud in IN and MENA marketplaces
• Effectively managed a $5M program budget, optimizing resource allocation and achieving a 10% reduction in program costs
• Implemented strategic programs for the Pay on Delivery business, adding $7M USD additional liquidity per day
• Developed and executed fraud prevention initiatives, resulting in a staggering 90% reduction in losses (approx.
• 47.88M USD saved)
• Led initiatives driving a 70% reduction in losses ($23.8M USD saved) by optimizing seller reimbursements based on thorough analysis of customer and seller concessions data
• Collaborated with cross-functional teams, identifying and resolving operational latencies in last mile stations
• Achieved a 20% boost in productivity through process improvements and tech solutions
• Prepared comprehensive program reports and presentations, effectively communicating progress and achievements to senior leadership and stakeholders
• Authored proposals for critical fraud reduction and network loss programs, securing leadership alignment, funding, and seamless implementation through coordinated efforts across multiple Amazon verticals
• Drove fraud detection tech adoption, conducted training programs, achieving a 75% improvement in early detection and prevention
• Established key performance indicators (KPIs) and implemented a robust monitoring system for real-time tracking of program metrics and performance
• Led the development of a streamlined process for evaluating and onboarding third-party carriers onto Amazon Last mile systems, ensuring compliance standards adherence and reducing potential risks.

Deputy General Manager (Technology) –- Omni Channel SCM | 01/2021 - 02/2022 

Reliance Jio Platforms Limited 

• Orchestrated B2C digital supply chain projects, achieving a 20% increase in overall operational efficiency
• Developed comprehensive project plans, quarterly roadmaps, and resource allocation strategies, reducing project timelines by 15%
• Coordinated with diverse stakeholders, facilitating 10+ innovative ideation sessions and streamlined priority requirements, reducing project risks by 25%
• Collaborated with Technical Architects, Product Owners, and Store/Warehouse managers to drive an INR 70 MM Order Management Upgrade project
• This initiative standardized OMS across fashion and grocery, impacting diverse product categories
• Identified, proposed, and negotiated initiatives to address critical project issues, achieving a 30% decrease in order rejections
• Initiated and negotiated proposals addressing critical project issues, such as system decoupling, technology upgrades, and integration optimization
• Collaborated on plans with Managed Services and business teams, improving customer satisfaction by 15% based on market research and feedback
• Resolved high-severity issues with cross-functional teams, achieving a 40% reduction in business-impacting incidents
• Negotiated with business and product owners, ensuring final deliverables met IBM OMS compliance and security standards, achieving 100% compliance
• Monitored KPIs using App Dynamics and Retail Analytics, realizing a 15% increase in operational performance
• Tracked Delivery KPIs with JIRA for sprints, ensuring a 20% improvement in on-time delivery within budget constraints
• Monitored NPS for applications, achieving a 10% increase in overall NPS, ensuring business health
• Published concise KPI reports, consolidated project summaries, project health milestones, and risk trackers, improving senior management visibility and decision-making
• Engaged with warehouse and store managers, implementing technology solutions leading to a 25% reduction in bottlenecks, enhancing fulfillment center activities
• Coordinated with DevOps teams, ensuring on-time and efficient deployments across applications, achieving a 20% decrease in deployment time
• Conducted interviews with the HR department, contributing to the recruitment of new members for the technical team.

TECHNICAL PROJECT MANAGER – Principal Solutions Architect | 08/2019 - 01/2021 

Tachyon Technologies - Bangalore, Karnataka 

• Led and mentored cross-functional teams of 35, fostering a collaborative work environment, and orchestrated successful end to end implementation and launch of IBM Ecommerce/OMS services for multiple retail clients in the NA and EU regions
• Pioneered the introduction of IBM Commerce on Cloud portfolio, advocating IBM Sterling OMS solutions to diverse stakeholders, drafted RFPs in collaboration with the Account Head and successfully onboarded 2 new retail clients
• Demonstrated strong managerial acumen by conducting annual performance reviews, identifying skill gaps, and implementing targeted training programs to enhance team capabilities
• Provided technical leadership in implementing Scrum-style project management, driving a 98% on-time milestone completion rate, and cutting deployment time by 20% through strategic cloud infrastructure enhancements
• Executed projects overseeing middleware enhancements using MuleSoft and IBM Integration Bus, ensuring seamless integration and efficiency in project delivery
• Effectively managed RAID analysis, mitigating risks and determining potential impacts on project delivery, showcasing a proactive approach to problem-solving
• Demonstrated strategic thinking by initiating process improvements, reducing system latency by 20%, and ensuring optimal OMS system availability for third-party WMS and store applications
• Cultivated a culture of continuous improvement, incorporating customer feedback into project iterations to adapt and enhance product features based on evolving client requirements
• Established and maintained strong collaborative relationships with stakeholders, resulting in effective communication of project progress and achievements
• Actively contributed to strategic planning, collaborating with senior leadership to align project initiatives with overall organizational goals and objectives.

Project Lead/Omni Channel SCM Architect | 04/2013 - 06/2019 

IBM India Pvt Ltd - Bangalore, Karnataka 

• Spearheaded cross-functional teams for 12 global Retail, Luxury, Logistics, and Ecommerce projects, delivering increased client GMS by 30-50%
• Translated complex technical concepts into relatable terms for non-technical stakeholders, conducting impactful sales/product demos for IBM Commerce on Cloud
• Collaborated globally with senior leadership, shaping product and technology roadmaps, launch strategies, and delivery plans
• Managed offshore Project Management for 9 e-commerce, Retail & Logistics Projects, ensuring seamless execution and achieving on-time deliveries resulting in client satisfaction and long-term business continuity contracts for IBM
• Orchestrated Requirements Gathering, translating customer needs into project goals, and developing resource allocation and capacity plans, optimizing budgeting
• Contributed to the Architecture, Design, and development of End-to-End OMS Solutions, integrating seamlessly with third-party applications
• Implemented Agile methodologies, accelerating development lifecycles for 12 Ecommerce projects, reducing time-to-market by 20%
• Recognized with the Orion Award for Eminence and Excellence, contributing solutions that accelerated order creation, increased performance, and saved $1.2M annually
• Received the IBM Client Innovation Award for automating generic prints, leading to a 30% increase in end-user productivity
• Streamlined operations, reducing server overhead by 50%, eliminating redundancies, and enhancing overall client efficiency
• Coordinated with in-house and client QA teams, ensuring timely defect resolution and maintaining high-quality project delivery
• Mentored team members, providing regular reviews for skill development and conflict resolution
• Orchestrated Sprint Planning, Daily Stand-ups, JIRA tasks, Scrum Backlog, Sprint demos, and Retrospective Feedback sessions for 4 projects, achieving a 98% on-time milestone completion rate
• Provided weekly project updates to stakeholders, discussing specific objectives for upcoming product releases, maintaining transparent communication
• Created and updated Risk Analysis plans, ensuring proactive mitigation strategies and minimizing project risks
• Provided onsite coordination and collaborated with the offshore team, ensuring successful project delivery
• Coordinated with QA and Support teams for testing, Go-Live activities, and post-project delivery support
• Led the recruitment process, conducting sessions for knowledge transfer and up-skilling, contributing to the team's continuous improvement.

Software Engineer | 06/2009 - 03/2013 

Accenture Services Pvt Ltd - Bangalore, Karnataka 

• Engineered 8 Logistics, WMS, and SCM implementations using Java and IBM Commerce, boosting system efficiency and functionality
• Spearheaded proofs of concept, conducted tech feasibility analyses for diverse OMS and WMS projects, ensuring strategic and successful implementations
• Orchestrated end-to-end project cycles, from Requirement Analysis to Production deployments, resolving critical blockers for seamless delivery
• Refreshed systems by migrating legacy applications to Java/J2EE, amplifying performance, and introducing innovative features
• Drove root cause analysis, documented faults, and generated daily reports, ensuring robust system reliability
• Crafted insightful metrics through post-release brainstorming, fostering continuous improvement across projects
• Headed the Corporate Responsibility Team, championing a substantial reduction in the carbon footprint at the Bangalore Development Center
• Led CSR events, delivering essential supplies to destitute homes and academic resources to underprivileged kids
• Organized sports events for underprivileged kids, aligning with a commitment to community engagement and social responsibility.

Acharya Nagarjuna University - MBA in Human Resource Management 

01/2013

Acharya Nagarjuna University - Bachelor of Technology in Information Science and Technology 

01/2008

PgMP (Program Management Professional)