Customer Service Representative - Navi Mumbai, India - Sutherland Global Services

Sutherland Global Services
Sutherland Global Services
Verified Company
Navi Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are looking for a customer-oriented service representative. Even Freshers can apply.


Responsibilities:


Customer Service Responsibilities list:


  • Manage incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:


  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills.
  • Ability to multitask, prioritize, and manage time effectively
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