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    Helpdesk Senior Associate - Noida, India - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Noida, India

    4 days ago

    NTT DATA Services background
    Description

    Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

    Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

    Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office & COTS applications etc.

    Basic Qualifications:

    Helpdesk Senior Associate at Grade-5 position in Service Desk

    Must be a Graduate.

    Good communication skills with 6+ months of international calling experience

    Good comprehension & writing skills

    Must possess excellent customer handling skills

    Should be comfortable to work in rotational shift with 24x7 support window

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