Tele Calling Executive - Ahmedabad, India - The Sky Imperial Hotels And Resort

Description

Job Title:
Telecaller - Hotels and Resorts


Job Description:

As a Telecaller in the Hotels and Resorts industry, your primary responsibility is to make outbound calls to potential customers and promote the services and facilities of hotels and resorts.

Your goal is to generate leads, attract new customers, and contribute to the overall revenue growth of the business. You will be working closely with the sales and marketing teams to ensure effective communication with clients.


Responsibilities:

-
Outbound Calling: Make proactive calls to potential customers to introduce them to the hotel or resort's offerings, including room accommodations, amenities, and special packages.
-
Lead Generation: Identify and qualify leads through effective communication. Gather information about customer requirements and preferences to provide personalized recommendations.
-
Promotion of Services: Highlight the unique features, promotions, and special offers of the hotel or resort to entice customers. Effectively communicate the value proposition of staying at the establishment.
-
Customer Relationship Management: Build and maintain positive relationships with customers by addressing their inquiries, concerns, and providing relevant information. Follow up on leads and inquiries in a timely manner.
-
Booking Assistance: Assist customers in the reservation process, provide information on room availability, rates, and booking conditions. Ensure a seamless booking experience for the customer.
-
Up-selling and Cross-selling: Identify opportunities to upsell premium rooms, additional services, and amenities. Cross-sell packages or promotions to enhance the customer's experience.
-
Feedback Collection: Gather feedback from customers regarding their experiences and preferences. Relay feedback to the management team for continuous improvement of services.
-
Database Management: Maintain accurate and up-to-date customer databases. Record customer interactions, transactions, comments, and feedback.
-
Sales Targets: Achieve weekly or monthly sales targets as set by the management. Monitor and report on sales metrics regularly.
-
Stay Informed: Stay informed about the latest developments, promotions, and changes in the hotel or resort's offerings to provide accurate and up-to-date information to customers.


Requirements:

-
Excellent Communication Skills: Strong verbal communication skills with the ability to articulate information clearly and persuasively.
-
Customer-Centric: A customer-focused approach with the ability to understand and address customer needs.
-
Sales Skills: Basic understanding of sales techniques, with the ability to upsell and cross-sell effectively.
-
Persistence: Ability to handle rejection positively and persistently pursue leads.
-
Team Collaboration: Willingness to collaborate with the sales and marketing teams to achieve common goals.
-
Time Management: Efficient time management skills to handle a high volume of calls and meet targets.
-
Computer Proficiency: Basic computer skills, including familiarity with CRM software and other relevant tools.
-
Knowledge of the Industry: Basic knowledge of the hospitality industry, hotels, and resort services.


Pay:
₹8, ₹20,000.00 per month


Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

• Sales: 1 year (preferred)

Ability to Commute:

• Ahmedabad, Gujarat (required)

Ability to Relocate:

• Ahmedabad, Gujarat: Relocate before starting work (required)

Speak with the employer