Back Office Associate - Bengaluru, India - Woke Nutrition Pvt Ltd
Description
Job Description:
We are seeking a dedicated and efficient
Female -
Back Office Associate from
Bangalore to join our team.
As a
Back Office Associate responsible for Customer Address Confirmation, you will play a crucial role in ensuring smooth order processing and customer satisfaction.
Responsibilities:
- Contact customers via phone to verify shipping addresses and ensure accuracy in the information provided.
- Maintain a professional and courteous tone while conversing with customers to create a positive experience.
- Update and manage customer information in the database accurately.
- Coordinate with the logistics team to ensure timely delivery of products.
- Resolve customer queries related to order shipment, address changes, or any other related concerns.
- Collaborate with the logistics team to address any shipmentrelated issues promptly.
Requirements:
- Previous experience in a backoffice or customer service role is preferred but not mandatory.
- Excellent verbal communication skills with a friendly and helpful attitude.
- Strong attention to detail to ensure accurate data recording.
- Ability to multitask and handle a high volume of calls effectively.
- Comfortable working in a teamoriented environment.
- Fluency in local languages and a good command of English.
Salary:
₹15, ₹20,000.00 per month
Benefits:
- Food provided
Schedule:
- Day shift
Ability to commute/relocate:
- Banglore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (preferred)
Experience:
- total work: 2 years (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
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