Customer Support Executive - Gurgaon, India - COHIRE SOLUTIONS
Description
Managing a team of representatives offering customer support.- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Salary:
₹20, ₹35,000.00 per month
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
Speak with the employer
- 91-XXXXXXXXXX
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