Reservation Executive(Female) - Andheri East, Mumbai, Maharashtra, India - Sarovar Hotels & Resorts

Sarovar Hotels & Resorts

Verified Company

Andheri East, Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles and Responsibilities

Listen effectively to the customer and capture relevant information
Ask relevant questions to understand the customers requirement and answer customer queries
Well informed of the Hotel facilities and packages
Maintain correspondence for each reservation request as per date and month
Take notes during the call and feed data into the database
Follow confirmation schedules as per instruction
Make necessary amendments to a guest booking
Handling and managing reservations process
Familiarity with Hotel Reservations software
IDS
Monitor room booking for multiple location
Handle inquiries and obtain correct information regarding details of reservation
Confirm and process reservation requests.
Ensure all information pertaining to reservations are properly taken and entered into the system
Handle group bookings as well as end to end reservations processes
Check arrival list for next day arrival bookings
Work closely with Front Desk and other departments, to ensure guest requirements are met
Perform any other duties as assigned by management
Good verbal and written communication skills
Must be able to fluently speak English and Hindi
A good listener and passionate about helping people
Highly organized
Able to prioritize & multitask
Able to learn and adapt
Able to work on a flexible schedule
Prior experience in Hotel Front Office, customer service/support roles.

Salary:
₹15, ₹20,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Provident Fund

Schedule:

Day shift

Supplemental pay types:

Yearly bonus

Experience:

Hotel Reservation: 2 years (required)

Work Location:
In person

Speak with the employer
Application Deadline: 20/03/2024

Expected Start Date: 01/04/2024