Customer Service Representative - Gurgaon, India - Almowear

Description

• Identifying customer needs and helping customers use the website for placing orders.
• Analyzing and reporting process malfunctions.
• Update our internal databases with information about customer issues and useful discussions with customers.
• Monitor customer complaints on social media channels and reach out to provide assistance.
• Inform customers about new features and functionalities in the website.
• Follow up with customers to ensure their query/concern is resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.

• Must be a graduate.
• Minimum 13 years of relevant experience working in ecommerce customer support.
• Should be open to work in any shift timing.
• Familiarity with Ecommerce is compulsory.
• Experience using MS Excel, MS PowerPoint, MS Word is a plus.
• Understanding of how CRM systems work.
• Excellent written and verbal communication and problemsolving skills.
• Multitasking abilities.
• Patience when handling escalations.

• Paid sick time

• Day shift
• Fixed shift

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

• Bachelor's (preferred)

• Customer service: 1 year (preferred)

• English (preferred)
• Hindi (preferred)