Customer Service Representative - Gurgaon, India - Prometric

Prometric

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

DUTIES AND RESPONSIBILITIES

Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
Achieve and maintain all key quality and productivity metrics.
To respond to incoming calls within a specified timeframe, according to company guidelines.
To ensure excellent reliability with mínimal unplanned absences as per company guidelines.
To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
To meet agreed objectives enabling the corporate objectives to be achieved.
Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Bachelors/master's degree in any discipline.
Experience in Customer Service, specifically with American clients/customers.
Excellent written and Spoken English.
The person must be able to work in shifts, inclusive of night and weekends, and Indian public holidays.
Current CTC
Expected CTC
Current Location
Notice Period
Total Work Experience

Regards,
Human Resources

Test Centre Administrator