Pre Sales Representative - Pune, India - DESIRE PLACEMENT

DESIRE PLACEMENT

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role:
Pre Sales Executive JD

Role Definition
To manage and provide excellent customer service and to promote this idea throughout the organization.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibility Deliverable

To maintain talk time
To maintain conversion ratio
To maintain Call quality.
To maintain Culture on call and off call.

Tasks & Activities

Maintain conversion ratio.
Pitch the customers as per the SOP.
Keeping followup with customers.
Giving timely feedback to team leader and marketing team.
Quality of Calls
Every inbound call should be minimum of 5mins and Out bound calls should be of 3mins.
Keep clam and positive attitude towards every calls.
Hourly basis talk time should be maintained as per standards
Should take care of first call resolution.
Opening and closing of the call should be followed as per SOP.
Speak about the customer's interest. About

Name of the customer, alternative nos, Mail id, Location, Product, Project, Budget, Site visit.

Ask questions to them (Knowing the customer). Identifying the customer
Updating the CRM fields.
Answer call question of the customer, clearing doubts and not giving any false commitments.
Identifying dissatisfaction of the customer.
Anticipate customer's needs.
Be price and don't be over whelmed.
Agent should not disconnect call before the customer.

- idle time should be less.

Follow Inbound and Outbound call as per SOP.

Measurement Metrics

Hourly basis min 25calls.
Total talk time of should be 4 hours.
Outbound calls should be of minimum 3mims.
Inbound calls should be of minimum 5mins.

salary up to 30k

1 weekly off

location Bungarden Pune

If intersted call us on
+91-XXXXXXXXXX Shekhar

Salary:
₹18, ₹23,000.00 per month

Benefits: