Front Office/sales - Delhi, India - Qi Spine

Qi Spine
Qi Spine
Verified Company
Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Responsibility:


Roles & Responsibilities:


  • To receive and greet patients and visitors and make them comfortable especially anxious and distressed patients.
  • Assist new patients with their visit and in filling up documents/details
  • Manage phone calls, answer inquiries and help with appropriate resolutions to patients over calls and inclinic
  • Ensure availability of treatment needed for the patient and file and retrieve patient records as required
  • Help patient understand the value of treatment and its importance to them to live a pain free life
  • Explain the tariff/rate of the respective procedures/treatment/investigations to patients in detail
  • Make appropriate and timely scheduled appointments of patients and coordinate the doctor's availability
  • To follow up with patients about their appointments as well as conducting regular followup phone calls/messages
  • Maintaining patient records, handling billing/payment records, confidentiality, and maintaining financial records
  • Managing petty cash expenses, clinic inventory, and equipment by checking stock, anticipating needed supplies, placing and receiving orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
  • Building rapport and longterm relationship with the patients during and post the treatment for ongoing care and maintenance of recovery
  • Ensuring a joyous and collaborative work culture by working well with all the other team members within the clinic as well as the corporate office

Previous work experience:
Minimum 1 year of experience in a similar role or customer/client facing roles (Front desk, Sales, Guest Relations etc.)


Skills and competencies:
Excellent Communication Skills in English and Fluency in local languages (Hindi/English)

Empathetic and a good listener

Excellent at time management and coordination

Ability to positively influence and convince

Ability to multi-task and manage the front desk professionally

Flexible and takes ownership/accountability for tasks and responsibilities

Absolute team player


Qualifications & Expertise:

Any HSC/Graduate

Hands on experience in MS Office Applications (especially Microsoft Excel)

Ability to work on internal patient management software/app


Work timing & days:

Monday to Saturday

Shift 1: 7.30am to 3.30pm

Shift 2: 10.00am to 6.00pm

Shift 3: 12.00pm to 8.00pm

Flexible to work in any of the mentioned shifts as decided by the workforce management team


Job Types:
Full-time, Regular / Permanent


Salary:
₹18, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Evening shift
  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Sales: 1 year (preferred)

Language:


  • Kannada (preferred)

Speak with the employer

  • 91-XXXXXXXXXX
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