Customer Experience Executive - Bengaluru, India - Tailor and Circus

Tailor and Circus

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive.

In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues.

If you have excellent communication skills, are a quick learner, and are eager to start your career in the fashion industry, we encourage you to apply.

Customer Relationship Management:
Maintain accurate customer records and track interactions using CRM tools.

Product Support:
Provide timely assistance to customers through various communication channels.

Customer Satisfaction:
Monitor and improve CSAT and NPS metrics, actively gather feedback, and analyze data for improvements.

Customer Journey:
Map the customer journey, identify key touchpoints, and ensure consistency across teams.

Data Analysis:
Analyze customer data using Excel and other tools to identify trends and opportunities.

Online Reputation Management (ORM): Manage the company's online reputation by responding to reviews and enhancing its image.

Collaborative Teamwork:

Collaborate with colleagues in various departments, such as marketing, sales, and inventory management, to ensure a seamless customer experience.

Customer Engagement:
Proactively engage with customers through outreach campaigns and special promotions to build brand loyalty.

Continuous Learning:

Stay updated on product knowledge, industry trends, and customer service best practices to provide the highest level of service.

Qualifications:

01 year of relevant work experience in customer support or any product related roles.
Proficiency in using Notion, CRM systems, and Excel.
Strong organizational and multitasking skills to handle multiple customer interactions simultaneously.
Excellent written and verbal communication skills.
A customerfocused mindset with a strong desire to ensure customer satisfaction.
Ability to work collaboratively with crossfunctional teams.
Strong attention to detail and problemsolving skills.

Salary:
₹20, ₹30,000.00 per month

Schedule: