CRM Executive - Coimbatore, India - TCP INTERNATIONAL INC.

TCP INTERNATIONAL INC.
TCP INTERNATIONAL INC.
Verified Company
Coimbatore, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Requirement:

Position :
CRM Executive

Experience : 0 to 3 years

Skills and Experience in the following Required:

  • Ensures that customers receive the quickest service possible.
  • Determines a course of action to resolve customer problems.
  • Provides assistance to representatives during extremely busy times.
  • Collects customer payments, Issues customer refunds.
  • Interacts with vendors.
  • Generates reports for upper management.
  • Maintains database of customers for follow up.
  • Ensures a seamless process flow from the customer's initial order to the delivery of products and services.
  • Uses social media to help promote the company's products and services.
  • Reviews customer evaluations in regards to service representatives' work and looks for areas that need improvement.
  • Helps develop new products, services and promotions based on customer preferences.
  • Meets deadlines.
  • Participates in the formulation of the company's strategic plan.

Required Knowledge, Skills and Abilities

  • Must have outstanding customer service skills.
  • Strong interpersonal and active listening skills.
  • Must have good computer skills.
  • Must be highly detail oriented and have the ability to effectively multitask.
  • Must have excellent management and leadership skills.
  • Extensive knowledge of the products and services offered by the company.

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹8, ₹18,000.00 per month


Benefits:


  • Flexible schedule
  • Life insurance
  • Provident Fund

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend availability

Ability to commute/relocate:

  • Coimbatore, Coimbatore ,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)
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