Customer Care Collections Associate - Chennai, India - Hashmap

Hashmap
Hashmap
Verified Company
Chennai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position's General Duties and Tasks

In these roles you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following preestablished guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:


  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
  • High school diploma
  • 06 months of experience in a serviceoriented role where you had to correspond in writing or over the phone with customers who spoke English.

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

  • All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
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