Customer Support Executive - Mumbai, India - Paycraft Solutions
Description
Roles and Responsibilities:
- Manage inbound and outbound calls in a timely manner.
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Understanding the functioning of the system.
Other Skills
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types.
Competencies
- Good verbal and written communication skills. Preferred Languages
- Marathi, Hindi, and English
- Data presentation skills
- Independent and Proactive
Educational Details
- Any Graduate
Job Types:
Full-time, Permanent
Salary:
Up to ₹300,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How soon can you join us if selected?
More jobs from Paycraft Solutions
-
Presales Cards
Mumbai, India - 1 week ago
-
Customer Support Executive
Mumbai, India - 3 weeks ago
-
System Administrator
Mumbai, India - 6 days ago
-
Customer Support Executive
Mumbai, India - 3 weeks ago
-
Business Executive
Mumbai, India - 2 weeks ago
-
System Administrator L1
Mumbai, India - 3 weeks ago