Customer Care Executive - Indore, India - Niva Overseas

Description

• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders in a professional manner.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer's needs and requirements.

• High school diploma or equivalent.
• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification sales and marketing will be an advantage.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Outstanding problemsolving skills.
• Exceptional attention to detail.
• Hardworking individual.
• Good time management abilities.
• Strong decisionmaking skills.
• Ability to tolerate stress and pressure.

• Cell phone reimbursement

• Day shift

• Performance bonus

• Indore,

• Secondary(10th Pass) (preferred)

• Customer service (preferred)
• Technical support (preferred)

• Hindi (preferred)
• English (preferred)