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Ahmedabad

    Customer Relationship Management Executive - Ahmedabad, India - Arvind SmartSpaces

    Arvind SmartSpaces
    Arvind SmartSpaces Ahmedabad, India

    6 days ago

    Default job background
    Real Estate
    Description
    • The job involves building and maintaining relationship with customers of various Projects and solving queries and complaints of customers quickly and efficiently.
    • The candidate will need to act as a single point contact for the customer / customer groups and will be responsible for overall relationship management with the customer right from on-boarding to the product handover.

    The Candidate is expected to do the following on an ongoing basis:

    • Respond and resolve all queries and concerns of customers to their complete satisfaction
    • Ensure support for all the bank related documents for home loans processing to customers
    • Coordinate with customers for registration of ATS and Sale Deed
    • Follow up for Payment/Collections from customers
    • Inter-departmental coordination
    • Site visits for the respective project to assess progress from the customer's perspective
    • Ensure customer's units are handed over to their satisfaction & as per SOP
    • Prepare reports like ageing, query analysis etc.

    Skills & Attributes:

    • Good English communication (Oral & Written)
    • Good working knowledge of Ms-Excel and Ms-Word
    • Strong understanding of process & documentation
    • Understanding of bank related processes for disbursing loans to customers by banks
    • Basic understanding of real estate products and finishes will be an added advantage
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