Customer Support Executive - Mohali, India - Fima Carlo Frattini India

Description

Company profile

Fima Carlo Frattini is 60+ years Old Italian multinational company with having presence in 80+ countries across the world today.

We manufacture and market designer bathroom faucets and accessories.

Fima Carlo Frattini is present in India from past six years with team for sales and service with Head office based in Mohali.

**Job Title

• Customer support executive
• Mohali**
  About the Role

A customer support executive assists customers by addressing inquiries, resolving issues, and providing product information. They require strong communication and problem-solving skills, empathy, and patience. Their role is vital in maintaining positive customer relationships and ensuring customer satisfaction.


Job requirement

• Good oral and written communication (Hindi and English) skills and a positive attitude.
• Selfmotivated and driven to succeed in a competitive market.
• Proven customer support experience.
• Proven time management skills, with the ability to selfmotivate and organize daily routine.
• Proactively respond by notifying customers of problems.
• Willing to learn about company products and the industry.
• Good communication skills oral and written. (English & Hindi)
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Excellent organizational skills with strong attention to detail.
• Basic concepts of Excel and PPT must.
• Communicating with customers through various channels.
• Minimum 13 year experience. (Preferable
• Faucet & Building material industry)

Salary:
Up to ₹240,000.00 per year


Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (preferred)

Ability to Commute:

• Mohali, Punjab (required)

Ability to Relocate:

• Mohali, Punjab: Relocate before starting work (required)

Work Location:
In person