Customer Service Officer - Chennai, India - Virupaksha controls and automation pvt ltd

Description

Designation:
Customer Service Officer


Position Type:
Full-Time


Location:
Chennai


About Us:


Responsibilities:

-
Team Leadership: Lead and oversee a team of customer service representatives to ensure they deliver consistent and excellent service to our customers.
-
Policy Adherence: Ensure the operations team adheres to company policies and procedures, maintaining a high standard of service delivery.
-
Customer Support: Assist team members in resolving complex customer complaints and inquiries, working to maintain high levels of customer satisfaction.
-
Product Knowledge: Possess exceptional product knowledge within the solar industry and impart this knowledge to the team to enable them to provide accurate and insightful assistance.
-
Quality Assurance: Conduct regular quality assurance surveys with customers, analyze findings, and communicate actionable insights to the staff for continuous improvement.
-
Complaint Resolution: Handle escalated customer complaints, demonstrating strong problem-solving skills and a commitment to finding effective resolutions.
-
Training and Development: Conduct regular training sessions for the team to enhance their product knowledge, customer service skills, and overall performance.
-
Motivation: Inspire and motivate the team to perform at their best, fostering a positive and collaborative work environment.
-
Reporting: Provide daily status reports, keeping the management informed about the team's performance and any ongoing challenges.
-
Travel: Be prepared for extensive travel if required, to ensure efficient coordination and management of customer service operations across different locations.


Skill Requirements:

• Minimum of 2 years of experience in the solar industry is essential.
• Proficiency in Hindi, English, and additional languages is preferred.
• Strong twowheeler/fourwheeler driving skills and a valid driver's license.
• Proficiency in MS Word, MS Excel, and CRM software.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problemsolving aptitude and a customercentric approach.
• Ability to handle stressful situations and maintain composure.
• Adept at multitasking and prioritizing responsibilities.
• Dedication to upholding the company's vision and values.

How to Apply:


Job Types:
Full-time, Permanent


Salary:
₹15, ₹25,000.00 per month


Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• What will be the notice period for joining in case you are selected?

Education:

• Bachelor's (preferred)

Experience:

- total work: 3 years (preferred)

• Customer service: 2 years (required)

Language:

• English, Hindi (required)

Speak with the employer