- Efficiently manage intra-day staffing and service level.
- Provide timely, accurate reports on intra-day performance.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
- Perform other duties and assignments as directed.
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
- Solid critical thinking, problem solving, and interpersonal skills.
- Demonstrates ability to give and receive feedback with peers and business partners.
- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Excellent verbal, written and comprehension skills.
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
- Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
- Minimum of 2-year WFM experience in a call center inbound voice process.
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Senior Executive EXL/SE/999132
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Senior Executive EXL/SE/1002982
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Senior Executive EXL/SE/1033866
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exl noida, IndiaJob Description · This is a professional entry level operations position within Everest's Casualty Division. The Underwriting Assistant I is responsible for the management and processing of an assigned portfolio of business. · Major Responsibilities: · Review incoming transac ...
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Senior Executive EXL/SE/1026487
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Senior Executive EXL/SE/1019996
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Senior Executive EXL/SE/984825
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Senior Executive EXL/SE/1013207
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Senior Executive EXL/SE/996023
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Senior Executive EXL/SE/1003743
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Senior Executive EXL/SE/1031555
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Senior Executive EXL/SE/1011043
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Senior Executive EXL/SE/1032456
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Senior Executive EXL/SE/1018900
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Senior Executive EXL/SE/1031561
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Senior Executive EXL/SE/1022809
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Senior Executive EXL/SE/1008230
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Senior Executive EXL/SE/1026491
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exl noida, IndiaJob Description · • Invoice Processing & Exception Management · • Identification of discrepancies through system reports · • Research & Analysis and reporting of various kind of invoice discrepancies & exception · • Regular contact with Buying Group/ Vendors to resolve discr ...
Senior Executive EXL/SE/1006281 - noida, India - exl
Description
Job Description
Position Title, Responsibility Level
Real-Time Analyst
Function
Workforce Management
Reports to
WFM Manager
Permanent/ Temporary
Permanent
Span of Control
Location
India
Basic Functions
Responsible for intra-day management processes for operations located in Cebu Philippines. To achieve business service level objectives efficiently.
Role & Responsibilities
General Skills
Technical Skills
Work Experience Requirements
Acknowledgement (acknowledge that the information contained in this document is factual and complete)