Walk in Interview for Customer Experience - Bengaluru, Karnataka, India - Navi Technologies

Navi Technologies

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.

At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:
Sachin Bansal & Ankit Agarwal

Walk-in-Interview for Customer Experience

Walkin Date: 22th to 23rd February 2024

Walkin Time : 10:00AM - 12:00 PM

Address:
Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka 560103

How would your role at Navi Look Like?
Voice process is a part of Customer Experience team at Navi.

This role will require you to:

Handling customer queries on Inbound and make outbound calls if needed.
Educate current and potential customers with product and service information.
Maintain the privacy of customer records and other financial details.
Handle all queries in a polite, professional manner
Identify and escalate priority issues to the Team Leader/SME and relevant stakeholders.
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures, and processes.
Work collaboratively with the team

What are some of the good to have skills for this role?

Proficiency in speaking and writing English and Hindi is a must. Should be able to speak English and Hindi fluently.
Experience in Insurance is preferred.
Experience in Loans and banking process is preferred.
Experience using Chat CRM tools like Freshdesk / Zendesk / One-Direct.
Flexible to work in rotation Roster and potentially on weekend.

Pay:
₹21, ₹28,000.00 per month

Benefits: