Back Office Executive - Bengaluru, Karnataka, India - LSSR

LSSR
LSSR
Verified Company
Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Identify customer needs and help customers use specific features

  • Prepare and send invoices
  • Prepare onboarding document & coordinate with sales teams
  • Request additional documentation when needed, communicate with banks and processors, and conduct any further required investigations.
  • Contact clients and send reminders to ensure timely payments
  • Process incoming/outgoing transfers against approved supporting documentation.
  • Update internal accounting databases and spreadsheets
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Resolve all customer queries and follow established problem case recording procedures as appropriate.
  • Execute and manage an organization Customer Relationship Management (CRM) system.
  • Assisting and coordinating with the accounts & audit team.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Maintain and update company databases.

Pay:
₹20, ₹32,000.30 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
In person
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