GAM Analyst - Mumbai, India - NCR Voyix

Description

PRIMARY RESPONSIBILITIES

1. Processing requests per ITIL framework and within defined SLA.

2. Creation/deletion/management of objects in AD, i.e. local user accounts, groups, workstations, servers, printers, etc

3. Regularly perform housekeeping duties to keep their OU hierarchy clear of stale, unused, expired, and other no longer needed objects

4. Process requests for access control authorized by data owner and by following defined process. 5. Process requests for group drive mappings, computer account, application accounts etc.

6. Perform Server Setup (Create the required groups and give them appropriate permissions on the server)

7. Meeting or exceeding predefined KPI and SLA targets.

TECHNICAL SKILLS:
• In-depth knowledge Windows 10, Windows 2012R2 Operating Systems.
• Should have experience in Active Directory and Group Policy management.
• Strong understanding of messaging in an Outlook/ Exchange environment/O365
• Basic knowledge of Windows PowerShell Scripting. EDUCATION & QUALIFICATION:
• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
• Minimum six months experience in Server, Active Directory management or technical support role. COMMUNICATION SKILLS:
• High proficiency in English grammar, vocabulary and sentence structure.
• Good business communication skills (e-mail) ROTATIONAL SHIFTS
• We are 24X5 operations and candidate should be ready to work on rotational shifts.