Customer Service Executive - Chennai, India - Tata Communications
Description
Job Family Descriptor- 24X7 Monitoring of network events, alarms and ticket creation
- Alarms filteration and Ticket raising based on business rules
- Ticket corelations and assignment to correct resolver group
- Perform Alarm-Event correlation, Service Impact Assessment
- Notify RSP of incidents outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain "Work logs" for each tickets
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred
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